Privacy Policy

At HappyAUD Casino, we treat player privacy as a core part of a secure and responsible gaming service. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you. We recommend reading it carefully so you can make informed decisions when using our website and services.

Legal Basis and Data Processing

We process personal data to operate our services, meet regulatory and legal duties (including anti-money laundering and fraud prevention), and provide customer support. By creating an account and using our services, you acknowledge and accept the practices described in this Privacy Policy. If this policy changes, continued use of HappyAUD Casino after an update will mean you accept the revised terms.

Information We Collect

We may collect and store the following categories of data:

Account and profile details (such as name, date of birth, address, email, phone number)
Verification information for KYC checks (such as ID documents, proof of address, payment verification data)
Payment and transaction records (deposits, withdrawals, chargebacks, payment method details)
Technical and usage data (IP address, device identifiers, browser data, logs, site activity)
Communication history (emails, live chat messages, support tickets, call logs where applicable)

How We Use Your Information

We use personal data to:

Create and manage your account and provide access to games and related features
Process deposits, withdrawals, and other transactions
Confirm identity and conduct compliance checks (KYC/AML)
Provide support and respond to requests
Monitor and prevent fraud, account misuse, and unlawful activity
Maintain platform security, troubleshoot issues, and improve performance
Perform analytics and internal reporting to improve services and player protection

Marketing and Player Communications

If you choose to receive marketing, we may send offers, updates, and promotions. You can unsubscribe at any time through account settings or by contacting support. Service messages (for example, security alerts or policy updates) may still be sent when necessary.

We do not sell or rent personal data. We may share data only where needed, for example:

Payment providers and financial institutions to complete transactions
Identity verification and compliance partners for KYC/AML screening
Security, hosting, analytics, and support service providers acting under confidentiality obligations
Regulators, authorities, or law enforcement if legally required
Data sharing is limited to what is necessary and is protected by contractual and security controls.

Data Security and Retention

We use reasonable technical and organisational safeguards to protect personal data, including access controls and monitoring. We keep data only as long as required for operational needs and legal/regulatory obligations. In many cases, compliance rules require retaining certain records for a minimum period after account closure.

Cookies and Tracking Technologies

HappyAUD Casino uses cookies and similar technologies to:

Keep the site working properly
Remember preferences
Measure site performance and usage
Support responsible marketing where permitted
You can manage cookies via browser settings. Disabling cookies may reduce functionality.

Your Rights

Depending on your location, you may have rights to:

Request access to your personal data
Correct inaccurate or outdated information
Request deletion where legally allowed
Object to certain processing (including marketing)
Request restrictions or portability where applicable
To exercise these rights, contact us through the support channels listed on the website.

Updates to This Policy

We may revise this Privacy Policy from time to time. The latest version will be posted on our website, and changes take effect once published.